zetbin Privacy Policy

zetbin collects personal data through the following means:

• Direct interactions: data you provide when completing the registration form, submitting verification documents, making deposits, placing bets, or contacting support.
• Automated technologies: as you navigate the platform, we automatically collect technical and usage data using cookies, server logs, and similar tracking technologies.
• Payment providers: our payment gateway partners (including bKash, Nagad, and Rocket) transmit transaction confirmation data to our systems to reconcile deposits and withdrawals. Raw payment credentials are never stored on our servers.
• Third-party verification services: where required for identity verification or fraud prevention, we may receive data from third-party identity verification providers.

We use cookies and similar technologies to maintain session state, remember user preferences, analyse platform performance, and deliver relevant promotional content. You may manage cookie preferences through your browser settings; however, disabling certain cookies may affect platform functionality.

zetbin does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

• Payment processors: we share the minimum necessary data with bKash, Nagad, Rocket, and other payment gateway partners solely to process your financial transactions.
• Identity verification providers: we may share identity documents with accredited KYC verification service providers to fulfil our compliance obligations.
• Game and content providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive session data necessary to deliver their games. These providers operate under strict data processing agreements.
• Legal and regulatory authorities: we may disclose data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where we believe disclosure is necessary to prevent fraud or protect the safety of our users or the public.
• Business transfers: in the event of a merger, acquisition, or sale of our business or assets, your data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to process data only for the specific purpose for which it was shared.

zetbin retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Account data: retained for the duration of the account relationship and for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• KYC verification documents: retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Customer support correspondence: retained for three years from the date of the last interaction.
• Technical and usage logs: retained for up to 12 months, after which they are aggregated and anonymised.
• Marketing consent records: retained until consent is withdrawn and for one year thereafter as evidence of compliance.

When personal data is no longer required and there is no legal obligation to retain it, we securely delete or anonymise it in accordance with our internal data disposal procedures.

zetbin operates as an internationally managed platform. As a result, your personal data may be transferred to and processed in countries outside of Bangladesh, including countries where our servers, payment processing partners, or game content providers are based. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection as it would under applicable data protection principles, including:

• Entering into data processing agreements with all international partners that include appropriate data transfer safeguards.
• Applying technical controls such as encryption and pseudonymisation to data transmitted across international boundaries.
• Conducting due diligence on all third-party data processors to verify that they maintain adequate security standards.

By using the zetbin platform, you acknowledge and consent to your personal data being transferred, stored, and processed internationally as described in this Policy.

To exercise any of the data rights described in this Policy — including access, rectification, erasure, restriction, portability, or objection — please contact our data support team. All requests will be acknowledged within 48 hours and resolved within 30 calendar days where technically and legally feasible.

Please provide the following information when submitting a data rights request so that we can locate and verify your records efficiently:

• Your full registered name and registered email address or mobile number.
• A clear description of the right you wish to exercise and the specific data it relates to.
• A copy of a government-issued identity document to verify your identity (required for erasure and portability requests).

zetbin reserves the right to refuse requests that are manifestly unfounded, repetitive, or technically impossible. Where a request is refused, we will provide a written explanation of our reasoning. You may also raise a complaint regarding our data practices by contacting us at [email protected]. We will investigate all complaints in good faith and provide a substantive response.

This Privacy Policy may be updated periodically to reflect changes in our data practices, legal obligations, or platform features. The effective date shown at the top of this document indicates when the current version was last revised. Continued use of the zetbin platform following any update constitutes your acceptance of the revised Policy.